Updated on: October 25, 2023

Jira Review

In this blog article, we will review Jira, a popular project management tool that has been widely adopted by teams across various industries. This comprehensive Jira review will cover what Jira is, how to use it, its pricing, customer support, pros and cons, and finally, a conclusion to help you decide if Jira is the right tool for your team.

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What is Jira?

Jira is a project management software developed by Atlassian, an Australian software company known for creating tools that cater to software developers and project managers. Jira was initially designed primarily for tracking and managing software development projects, but it has since evolved into a versatile platform that can be used by teams from different industries to manage projects, track issues, and collaborate more effectively.

Jira offers a wide range of features that can be customized to fit the needs of any team or organization. Some of its key features include issue tracking, agile project management, customizable workflows, real-time reporting, and integration with other popular tools like Confluence, Bitbucket, and Trello. With its flexibility and powerful capabilities, Jira has become a go-to solution for many organizations that require a robust project management tool that can handle complex projects and diverse teams.

One of the main reasons behind Jira’s popularity is its adaptability to different project management methodologies like Scrum, Kanban, and mixed methodologies. Teams can easily create and manage their projects using the appropriate methodology, enabling them to work more efficiently and effectively. Additionally, Jira’s extensive marketplace offers a plethora of plugins and integrations that can further enhance the tool’s capabilities, making it a highly popular choice for organizations of all sizes.

How to Use Jira?

Getting started with Jira is relatively straightforward, but to fully harness its potential, it’s essential to understand its core features and how they can be utilized to manage projects effectively. Here’s a step-by-step guide on how to use Jira:

  • Create a project: The first step in using Jira is to create a project. When creating a new project, you can choose from a variety of templates (like Scrum, Kanban, or Bug tracking) or create a custom project from scratch.
  • Setup your project’s workflow: Jira allows you to customize your project’s workflow to match your team’s processes. You can create different statuses, transitions, and rules to ensure that tasks move smoothly through the workflow.
  • Create issues and tasks: In Jira, tasks are referred to as “issues,” and they can be anything from bugs, features, or improvements. You can create issues, assign them to team members, and set priorities, due dates, and other attributes.
  • Organize and prioritize your backlog: Using Jira’s backlog view, you can prioritize and organize your tasks by ranking them and creating “epics” (large, overarching goals) and “stories” (smaller tasks or requirements).
  • Plan and execute sprints: If you’re using an agile methodology like Scrum, Jira allows you to plan and execute sprints. During sprint planning, you can select tasks from the backlog and add them to the current sprint. Once the sprint has started, team members can update their progress on tasks, and the team can track the progress using Jira’s built-in sprint board.
  • Track progress and generate reports: Jira offers various reporting and tracking options to help teams monitor their progress and identify areas for improvement. Some reports include burndown charts, velocity charts, and cumulative flow diagrams.
  • Collaborate with your team: Jira fosters collaboration by offering features like commenting on issues, @mentioning team members, and sharing documents and files. Additionally, Jira integrates with tools like Confluence and Slack to further streamline communication and collaboration.

How Much Does Jira Cost?

Jira offers different pricing plans to cater to teams and organizations of varying sizes and requirements. The plans are divided into two main categories: Jira Cloud and Jira Server (or Data Center).

Jira Cloud offers a monthly subscription model with three pricing tiers:

  • Free plan: This plan includes basic features like Scrum and Kanban boards, customizable workflows, and limited integration options. It’s suitable for small teams of up to 10 users.
  • Standard plan: For $7 per user per month, the standard plan offers additional features like advanced permissions, project roles, and 250GB of file storage. This plan is designed for teams of up to 5,000 users.
  • Premium plan: Priced at $14 per user per month, the premium plan includes advanced features like global and multi-project automation, advanced roadmaps, and unlimited storage. This plan is suitable for large organizations with complex project management needs.

Jira Server and Data Center are self-hosted options that offer a one-time payment model. The pricing for Jira Server starts at 20,400 per year for 500 users.

It’s important to note that Jira offers discounted prices for academic institutions and non-profit organizations.

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Jira Customer Support

Jira provides various support channels to assist users in resolving issues and getting the most out of their project management tool. Support options include:

  • Atlassian Community: A forum where users can ask questions, share tips, and connect with other Jira users.
  • Documentation: Comprehensive documentation and user guides that cover a wide range of topics, from getting started with Jira to advanced features and customization options.
  • Support portal: A dedicated support portal where users can submit support tickets and get assistance from the Atlassian team.
  • Training and certification: Atlassian offers training courses and certification programs for users who want to deepen their understanding of Jira and improve their skills.
  • Atlassian Partners: Atlassian has a network of partners who can provide expert consulting, implementation, and training services for Jira.

Jira Pros & Cons

Before deciding if Jira is the right project management tool for your team, it’s essential to weigh the pros and cons.

  • Flexibility: Jira is a highly customizable tool that can be tailored to suit the specific needs of any team or organization. Its flexibility allows teams to work using different project management methodologies and to create workflows that match their processes.
  • Powerful reporting: Jira offers a variety of reporting options that allow teams to track their progress, identify bottlenecks, and make data-driven decisions. The reports are customizable, and they can be exported to different formats like PDF, Excel, and CSV.
  • Integration with other tools: Jira integrates with various popular tools like Confluence, Bitbucket, and Trello, enabling teams to streamline their workflows and improve collaboration.
  • Extensive marketplace: Jira’s marketplace offers a wide range of plugins and integrations that can enhance the tool’s capabilities. Users can choose from hundreds of add-ons that can help with everything from time tracking to project planning.
  • Scalability: Jira is a tool that can grow with your organization. It is suitable for small teams and organizations, as well as large enterprises with complex project management needs.
  • Steep learning curve: Jira has a vast range of features and capabilities, which can make it overwhelming for new users. The tool requires some time and effort to learn, and users may need to invest in training to get the most out of it.
  • Pricing: Jira’s pricing can be a drawback for some users, especially those with limited budgets. The tool’s pricing plans can be expensive, particularly for large organizations or those that require advanced features.
  • Complexity: While Jira’s flexibility is a strength, it can also be a weakness. The tool’s extensive customization options can lead to complexity, making it challenging to maintain workflows and processes.
  • Limited customer support: While Jira provides various support channels, some users have reported that the customer support is not always responsive or helpful.


In conclusion, Jira is a powerful project management tool that offers a wide range of features and capabilities. It is highly customizable and flexible, making it suitable for teams and organizations of various sizes and project management methodologies.

However, Jira’s pricing can be a drawback for some users, and its complexity can make it challenging for new users to get started. Additionally, while Jira provides various support channels, some users have reported that the customer support is not always responsive or helpful.

Overall, Jira is a tool that can help teams manage projects more efficiently and effectively. However, before choosing Jira, it’s essential to consider your team’s specific needs and requirements and to evaluate the tool’s pros and cons.

If you’re interested in using Jira for your team or organization, it’s recommended to start with a free trial or the free plan to explore its features and capabilities. Additionally, investing in training and certification can help your team get the most out of the tool and improve their project management skills.