Managing projects and collaborating with team members can be challenging, especially in today’s fast-paced and increasingly remote work environment. That’s where project management tools like Wrike come in, helping businesses streamline their workflows, communicate effectively, and complete tasks efficiently. In this comprehensive Wrike review, we will delve into the features, pricing, pros, cons, and customer support to help you determine if Wrike is the right project management tool for your needs.
What is Wrike?
Wrike is a versatile, cloud-based project management and collaboration platform designed to help teams improve their productivity, communication, and overall work efficiency. Founded in 2006, Wrike has grown to become a popular choice for businesses of all sizes across various industries. The platform offers a range of features, including project planning, time tracking, document management, team collaboration, and reporting, all within an easy-to-use interface.
One of the standout aspects of Wrike is its flexibility, allowing users to customize their experience to fit their unique work processes and preferences. With robust integration capabilities, Wrike can easily connect with a wide range of popular third-party tools, such as Google Drive, Salesforce, and Slack, ensuring seamless data flow and collaboration across platforms.
How to Use Wrike?
Getting started with Wrike is simple and straightforward. First, sign up for a free trial or choose a paid plan, depending on the size and needs of your team. Once your account is set up, you can begin creating projects and tasks, assigning them to team members, and setting deadlines.
Wrike’s user interface is intuitive, making it easy to navigate and manage your projects. The platform provides multiple views, including List, Board, Table, and Gantt Chart, giving you the flexibility to choose the most suitable view for your specific project. Wrike also offers customizable dashboards, enabling you to track your team’s progress and monitor key performance indicators (KPIs) in real-time.
Collaboration is at the core of Wrike’s functionality. You can easily communicate with team members within the platform, using features such as @mentions and comments to keep everyone informed and on the same page. Additionally, the platform supports file sharing and version control, ensuring that teams always have access to the most up-to-date project documents.
How Much Does Wrike Cost?
Wrike offers a range of pricing plans to accommodate teams of various sizes and requirements. Their plans include the Free plan, Professional plan, Business plan, and Enterprise plan. Let’s take a closer look at each of these options.
Free Plan: Wrike’s free plan is designed for small teams of up to 5 users. It includes basic features, such as task management, file sharing, and a limited number of integrations. Although the free plan doesn’t offer the full range of Wrike’s capabilities, it can be a good starting point for small teams looking to test the platform.
- Professional Plan: Priced at $9.80 per user per month (billed annually), the Professional plan is suitable for teams of up to 15 users. It includes all features available in the Free plan, plus additional features like Gantt charts, subtasks, and advanced integrations.
- Business Plan: For larger teams of up to 200 users, the Business plan is available at $24.80 per user per month (billed annually). This plan includes all features available in the Professional plan, along with custom fields, advanced reporting, and user groups.
- Enterprise Plan: Wrike’s Enterprise plan is tailored for organizations with more complex needs and larger teams. Pricing for this plan is available upon request, and it includes all features of the Business plan, plus advanced security measures, custom branding, and dedicated customer support.
Wrike Customer Support
Wrike takes customer support seriously, offering a range of resources and support channels to assist users with any issues or questions they may have. Their support options include:
Knowledge Base: Wrike’s extensive knowledge base contains a wealth of articles, guides, and tutorials, covering a wide range of topics related to the platform. This self-service resource can help users quickly find answers to common questions and learn how to use Wrike more effectively.
- Community Forum: The Wrike Community is an online forum where users can connect with other Wrike users to share tips, best practices, and ask for advice. This can be a valuable resource for users looking to learn from their peers and gain insights into how others are using the platform.
- Email Support: Wrike offers email support for all users, with response times typically within 24 hours. Users can submit a support ticket directly within the platform or via email to get assistance with any issues or questions they may have.
- Phone Support: Phone support is available for users on the Business and Enterprise plans. This option offers more personalized assistance and faster response times.
Overall, Wrike’s customer support is comprehensive and responsive, ensuring that users can get the help they need when they need it.
Wrike Pros & Cons
Like any project management tool, Wrike has its strengths and weaknesses. Let’s take a closer look at some of the pros and cons of using Wrike.
- Customizable Interface: Wrike’s interface is highly customizable, allowing users to tailor their experience to fit their specific workflows and preferences. This flexibility can help teams work more efficiently and effectively, reducing the time and effort required to manage projects.
- Robust Integrations: Wrike offers a wide range of integrations with popular third-party tools, such as Google Drive, Salesforce, and Slack. This ensures seamless data flow and collaboration across platforms, making it easier for teams to work together and access the information they need.
- Real-time Collaboration: Wrike’s collaboration features make it easy for team members to communicate and work together in real-time. This can help reduce miscommunications and ensure that everyone is on the same page, improving overall project outcomes.
- Advanced Reporting: Wrike’s reporting capabilities are robust, providing users with detailed insights into project progress and performance. This can help teams identify areas for improvement and optimize their workflows for better results.
- Steep Learning Curve: While Wrike’s interface is customizable, it can also be complex and overwhelming for new users. This can lead to a steep learning curve, requiring more time and effort to master the platform.
- Limited Free Plan: Wrike’s free plan is limited in terms of features and functionality, making it less suitable for larger teams or more complex projects.
- Pricey for Large Teams: While Wrike’s pricing is competitive for smaller teams, it can become expensive for larger teams or organizations with more complex needs.
Overall, Wrike is a powerful and versatile project management tool that can help teams of all sizes and industries improve their productivity, collaboration, and workflow efficiency. With its customizable interface, robust integrations, and real-time collaboration features, Wrike offers a comprehensive solution for managing projects and tasks.
While there are some drawbacks to using Wrike, such as the learning curve and limited free plan, these can be outweighed by the platform’s strengths, such as advanced reporting and customizable dashboards.
If you’re looking for a project management tool that can help you streamline your workflows, improve communication, and achieve better results, then Wrike is definitely worth considering. With its range of pricing plans and customer support options, Wrike can be tailored to fit the unique needs of your team and organization.