Terms & Conditions

It is important for users of GenNext Software Solutions to pay attention to all the Terms and Conditions before pursuing any activities.

GenNext Software Solutions lays down certain binding terms and conditions on all those who intend to either sign this document or otherwise intend to make an online payment at GenNext Software Solutions and its premises located across USA & Canada.

The entity further reserves a right to either update or change its Terms of Services (TOS) any time without a prior notice. All new features and conditions seemingly accentuating the overall services portfolio would be again subject to TOS. A point forth from where any further subsequent use of services would be considered as an explicit consent towards all changes made forth by the organization. Violation of any Terms and Conditions, hereby declared by the organization would end up leading to a termination of an account.

Users must go through the important "Information & Instructions"
It is important for users to understand their journey and relationship with one of the best Software Solution service provider - GenNext. This is to inform you in detail as to what all terms & conditions you have to agree before you begin with us. At any point of time you should not feel that you were not informed of this in advance. Moreover, the users should never think that they were better off not opting for this computer assistance as it is not worth. They should be more confident in each and every sense.

What all we inform our esteemed users about?
GenNext technical service team wants its users to know the following fundamentals of GenNext:
  • Period of all the Subscription Plans
  • When can GenNext alter / change its prerequisites?
  • What you need to pay if you opt to dissolve a subscription plan before its expiry?
  • Conditions applied in case of disputes
  • Eligibility Criteria for refund
  • Information that you need to share with us

  • This information is not only important for you but it is beneficial for you to know what services you are getting, when and how.

    Conformity: It is the state of acceptance on the part of users after understanding all the requisites and stipulations of GenNext including the privacy policy and all additional conditions. Acknowledgement by GenNext in writing is given to the users to ensure their eligibility to the subscription plans they accept. All the users please make sure that you go through the Privacy Policy as well to understand the requisites of GenNext in a better way. Users must understand and agree upon the licensing agreement if they want to use the “software” offered by GenNext itself or any third party acting on behalf of GenNext.

    For Users’ Clarity:
  • The term “GenNext” has been used for GenNext Technical Services Pvt. Ltd.
  • Users must know the difference between Subscription based plans offered by GenNext and Incident based plans. Subscription based plans serve the users for a particular period of time which the users opt for.
  • The term “You” refers to the Users only.
  • The terms “Certified Technicians” or “Tech Experts” or “Techies” or “Experts” are used for the trained professionals who work for the users and solve their queries in best possible manner.
  • You must know the difference between “Plan Orders” & “Service Plans”. A plan order includes the required services which a user want from GenNext and further place an order for it using the online portal of GenNext (www.gennexttechie.com) or by simply calling on the toll-free number. Users need to get themselves registered first before doing so. When a Plan Order is submitted by any user, GenNext team accepts it and sends him back a “Service Plan” giving all the details of the technical services he has subscribed for.
  • There is a particular payment procedure specified for users which needs to be accepted by them for making payments.
  • Renewal-Plans will not be auto-charged at the time of expiry and if you want to continue you must speak to our customer care executive in advance (at least a month before).
  • Some products or technical services of GenNext are limited to few countries only and therefore cannot be viewed in other countries.
  • GenNext is not liable for the additional amount paid by the users.

  • Responsibility and Reasonable Efforts of GenNext:
    GenNext undertakes the responsibility to perform the problem diagnosis by putting in its rational pain and thereby providing the users best of the solutions for their computer issues. These solutions will be addressed by remote sessions, chats or emails whichever suits you best. You must know that a remote session gives the technicians limited access to your computer with no harm to your sensitive data or any other software. A successful completion of the remote session will place a file on your computer giving you the details of the work done which you may keep for future references or simply delete. About Subscription Plans & Payment:

    Users must know that they are liable to make the payment before they begin with the services of GenNext. In other words, when you chose any plan, you need to pay for it in advance before starting to take advantage of them. This is irrespective of the period of plan i.e. the plan may be a term plan (semi-annual or annual). For recurring plans which are on monthly basis, you need to pay in advance too. Users need to pay the “Subscription Fees” of the plan they chose which is also known as Service Fee. This fee is non-refundable and will not be returned even at the time of termination of the plan on the part of users. Dropping any of the services included in the plan ordered for is not valid for any refund or deduction from the total fee of the plan.

    What users need to provide us to make payment?
    Users need to furnish their updated credit card details while making payment. GenNext does not require debit card details and if mistakenly it is given by a user, Gennext will not be liable for the charges associated with it. While giving the credit card details the user give authority to GenNext or any other third party acting on behalf of GenNext to keep charging the aforesaid amount until it is completely charged for entire service fee of the plan. Also the authority is being given to the credit card issuer to not sign any receipt for making such payments. In case you opt for electronic fund transfer for making payment and fail to transfer the money, GenNext will not be liable to deliver you the services.

    Return policy:
    If you are not fully satisfied with your purchase, you may return the product by mailing it to us along with the original sale receipt within 30 days of purchase. Products being mailed back to us will only receive a refund for the returned merchandise.

    Refund policy:
    If our Support team finds your problem to be indisputable and authentic by investigating all conditions associated with it, you are eligible to get the refund. If your issue which was successfully resolved by our team reoccurs in 15 days of resolution, you are eligible to get the refund. If you are not satisfied with the support that you have received within 15 days, you can claim to get the refund.

    Cancellation policy:
    We need cancellation notice of 10 days prior to your scheduled arrival date of your Product, otherwise we will charge you a cancellation fee as mentione below:
  • 10% of your total amount will be charged if you cancel or make any changes from 10 days prior to your scheduled arrival date
  • 30% of your total amount will be charged if you cancel or make any changes from 7 days prior to your scheduled arrival date
  • 50% of your total amount will be charged if you cancel or make any changes from 3 days prior to your scheduled arrival date
  • 100% of your total amount will be charged if you cancel or make any changes on your scheduled arrival date or No show

  • Privacy Policy:
    At different levels, we gather information from you and further use it in serving you in best possible way. You’ll be asked for a few details like your name, phone number, operating system, browser and other appropriate technical details. A remote session is done by our technicians after taking your consent well in advance. By operating your computer remotely, we are allowed to have its full control. Very important for users to notice- we don’t access any information which is not required or needed in resolving your issues.

    Our technicians will access only that information which plays important role in giving you the solutions for your problem. You also share some information with our technicians while working with them towards fixing your computer. This information could be of technical, financial or personal nature. We need the information that identifies you personally and can be used to contact you at a later point of time. Such details will include name, last name, address, e-mail address, phone number and other appropriate details. These details will not be misused be GenNext but at the same time they are not proprietary to you.

    GenNext’s Technical Services should not be exploited for any personal and unlawful usage
    The technical services you receive or tend to receive should not be copied, modified, reproduced, published, transferred or further sold to any person, company or third party. This is completely unlawful and in such cases GenNext deserves the right to penalize the defaulter. Moreover, the services should be received only on the registered computer, in case it is noticed that they are received on any other computer, then GenNext has the right to terminate and discontinue the subscription plan(s). If at any point of time, it is recovered that the services of GenNext are abused in any sense, users must not only be penalized but also their subscription plans will be terminated with no refund. Creating hyperlinks to GenNext web portal is completely prohibited.

    Responsibilities of Users
    It is the responsibility of the user to maintain a data-back up of all the information stored in his computer before actually starting up with the remote sessions. In no case, GenNext is responsible for any data loss. Users must cooperate with the tech experts of GenNext when the session is going on. They need to listen carefully and provide the details required. At the time of registration, users may need to create their respective accounts and passwords. The confidentiality of their accounts and passwords is solely users. In no case the misuse of their accounts shall be borne by GenNext. Moreover, users must immediately inform GenNext the moment they notice any such misuse. Any loss incurred by GenNext on such misuse shall be chargeable to the particular user only.

    Acceptable delays by unavoidable circumstances:
    Users must understand the delays in receiving services which may be due to the following reasons:
  • Internet server down
  • Computer Virus
  • Civil Disorders
  • Any other act of a third party
  • Strikes / Military Action
  • These are the rare circumstances to take place but it is the responsibility of GenNext to keep it's valuable users informed of all the possible situations of inconvenience.

    What are third party products and agreements?
    Users may be offered on his consent some third party software which is licensed by the owners of such products only. The role of GenNext technicians is limited to assist users in installing and making it available to users in a comfortable way. Very important for users to note that in no case GenNext gives you warranty of all third party products you purchase. It is solely between you and the third party. In simple words, before buying third party software, you must accept all the mentioned terms and conditions.

    How GenNext will exchange a few words with users regularly?
    GenNext allows its registered users to interact with its employees by any of the following means with a limitation of using the communication after acceptance of a particular Plan Order which user wants to subscribe for:
  • Personal Web Portals
  • News Groups & Forums
  • Chat Messages (Instant Messaging
  • Email Services
  • Communities
  • Bulletin Board Services
  • Calendars
  • Social Media (FB,Twitter, Pinterest)
  • Others

  • Users must know that they are not supposed to use the valuable information provided by GenNext for any other illegal and unlawful purpose like for advertising and posting on any other portal. Using the information as junk emails or for spamming or commercial purposes (surveys or contests) is illegal. Downloading any image from GenNext portal and further using it somewhere else is completely prohibited. Using the information to threaten or harass somebody is a punishable offence. Do not upload any file containing virus. Users should at all cost not reproduce any single information from GenNext communication services. GenNext warns its users not to violate any of its code of conduct. Creating a fake identity to misled GenNext will not be ignored by us. GenNext team will penalize you for doing so.

    Alterations in web portal of GenNext
    GenNext will keep on updating its web portal (www.gennexttechie.com) and it is the responsibility of the users to stay familiar with the latest news and happenings. GenNext may further modify its requisites & stipulations and post it on its web portal for users.

    For further clarifications, you can reach us at our toll-free number.

    Do not hesitate to send us your queries, we will gladly reply you. Please visit our Contact us page.